Managed IT Services

IT components we manage

Software

  • arrowCustom applications
  • arrowSaaS applications
  • arrowCloud applications

Networks

  • arrowSwitches
  • arrowRouters
  • arrowWireless access Points
  • arrowModems
  • arrowHubs

Data Storage

  • arrowDatabases
  • arrowData warehouses
  • arrowData lakes
  • arrowCloud Data Storage

Security tools

  • arrowFirewalls
  • arrowSIEM
  • arrowIAM
  • arrowNetwork Security Monitoring tools
  • arrowAntivirus

Software development infrastructure

  • arrowDevelopment and testing environments
  • arrowCI/CD pipeline
  • arrowContainerization tools
  • arrowDependency management systems

Ensuring a Seamless and Safe Collaboration

Adaptable Collaboration Options

In Bahrain, Knowtifics Technologies provides versatile collaboration options tailored to your needs. Alongside our comprehensive MSP services managing all your IT operations, we offer co-managed partnerships. This collaborative approach enables us to share responsibilities with your internal IT team or other external vendors, ensuring seamless and efficient management of your IT infrastructure. Trust Knowtifics Technologies to adapt to your collaboration preferences and optimize your IT operations for success.

Service Delivery Based on SLAs

At Knowtifics Technologies in Bahrain, we prioritize transparency and trust in our service delivery. Through documented and signed Service Level Agreements (SLAs), we ensure clarity by outlining the services provided, terms, and key performance indicators (KPIs). Trust Knowtifics Technologies to uphold our commitments and deliver excellence according to our SLAs, fostering a strong partnership built on reliability and accountability.

Continuous Availability and Rapid Responsiveness

At Knowtifics Technologies in Bahrain, we guarantee continuous availability and rapid responsiveness for your infrastructure needs. With our vigilant monitoring, we ensure the health of your systems 24/7. Urgent fixes are typically addressed within a maximum of 8 hours, while new functionality can be delivered within a timeframe ranging from 1 day to 2 weeks, depending on the complexity. Trust Knowtifics Technologies to keep your infrastructure running smoothly and respond promptly to your requirements.

Efficient Communication

Knowtifics Technologies is your trusted provider of Advanced AI solutions and Secure website development. At Knowtifics Technologies, we pride ourselves on delivering cutting-edge Advanced AI solutions that transform business operations and drive innovation. Our Secure website development services ensure that your online presence is robust, safe, and reliable. With our Professional IT services, Knowtifics Technologies guarantees comprehensive support and expertise to meet all your technological needs. Experience the benefits of Advanced AI solutions and Secure website development with the assurance of Professional IT services from Knowtifics Technologies.

Knowledge Sharing

At Knowtifics Technologies in Bahrain, our service ensures seamless knowledge transfer in our co-managed collaboration model. We extend our expertise to your team members, including architects, developers, testers, DevOps engineers, IT support specialists, database administrators, and security administrators. Through comprehensive training sessions, documentation, and ongoing support, we empower your team with the knowledge and skills they need to succeed. Trust Knowtifics Technologies to facilitate effective knowledge sharing and collaboration for your organization's success.

Assured Quality and Data Security

At Knowtifics Technologies, we uphold a commitment to quality to ensure you derive maximum value from our managed IT services. Rest assured, your data's security is paramount, safeguarded within our ISO 27001-certified information security management system. Our dedication to security is reinforced by stringent security policies, advanced technologies, and proficient professionals, ensuring the confidentiality, integrity, and availability of your data at all times. Trust Knowtifics Technologies to deliver assured quality and data security for your peace of mind.

24/7 IT Support and monitoring

Knowtifics Technologies in Bahrain serves as the dedicated protectors of your online domain, providing round-the-clock IT support and monitoring services. With our unwavering vigilance, we ensure the strength, safety, and seamless operation of your systems at all times. Our committed team stands ready to address any technical issues promptly, offering you peace of mind and uninterrupted productivity for your business operations. Trust Knowtifics Technologies to safeguard your digital environment with 24/7 IT support and monitoring.

  • Proactively monitor critical systems to identify and resolve potential issues before they escalate, ensuring uninterrupted operations.

  • Swiftly address IT incidents to minimize downtime and maintain productivity.

  • Optimize system performance to enhance the efficiency and reliability of IT operations.

  • Regularly update security measures to ensure data protection and peace of mind.

  • Access a comprehensive knowledge base for rapid issue resolution and informed decision-making.

  • Benefit from customized SLAs for personalized support and tailored service delivery.

Helpdesk Services

Knowtifics Technologies excels in providing top-tier Advanced AI solutions, Secure website development, and Professional IT services. Our commitment to excellence ensures that our Advanced AI solutions are tailored to enhance your business intelligence and automation capabilities. Trust our Secure website development services to create a strong, protected online platform for your business. With Knowtifics Technologies’ Professional IT services, you receive dedicated support and innovative solutions. Choose Knowtifics Technologies for unparalleled Advanced AI solutions, Secure website development, and Professional IT services, ensuring your business stays ahead in the digital age.

  • Accessible multi-channel support options such as phone, email, and chat, catering to diverse user preferences.

  • Knowledge base and self-service portals empower users with quick access to solutions and resources for self-resolution.

  • Ongoing monitoring of Helpdesk performance metrics to pinpoint areas for improvement and elevate service quality.

  • Systematic collection and analysis of user feedback to measure satisfaction levels and promptly address any concerns.

  • Seamless collaboration with internal IT teams to streamline processes and align Helpdesk services with overarching business objectives.

On-Site Support Services

Knowtifics Technologies in Bahrain offers responsive and reliable On-Site Support Services to ensure your business stays operational. Our skilled technicians and proactive monitoring systems are at your service, ready to swiftly address hardware malfunctions, network glitches, and software troubleshooting directly at your location. With our personalized assistance, you can trust us to minimize downtime and maximize productivity. Don't let IT issues slow you down; rely on Knowtifics Technologies for top-notch on-site support and monitoring conveniently available at your doorstep.

  • Prompt response times to on-site service requests, ensuring minimal disruptions to business operations.

  • Thorough hardware diagnostics and repair services covering desktops, laptops, printers, and peripherals.

  • Installation, configuration, and maintenance of network infrastructure components, including routers, switches, and access points.

  • Efficient equipment inventory management to track assets, warranties, and service histories for proactive maintenance and replacement planning.

  • User training and education sessions aimed at enhancing IT literacy and empowering users to resolve common issues independently.

  • Regular performance reviews and evaluations of service level agreements (SLAs) to uphold continued satisfaction and service excellence.

Remote infrastructure Management

Knowtifics Technologies in Bahrain serves as the invisible hands behind your digital fortress, providing Remote Infrastructure Management services. From our service hub, we offer vigilant monitoring and proactive maintenance to ensure the smooth operation of your IT infrastructure from afar. Whether it's troubleshooting network issues, patching software vulnerabilities, or optimizing server performance, our expert team ensures your systems run at peak efficiency, regardless of your location. Trust Knowtifics Technologies to safeguard your digital assets with remote infrastructure management expertise.

  • Continuous 24/7 remote monitoring of servers, networks, and vital infrastructure components to swiftly detect and resolve issues.

  • Automated alerting and escalation processes guarantee rapid responses to critical incidents for timely resolution.

  • Routine performance tuning and optimization enhance the speed, reliability, and scalability of infrastructure resources.

  • Thorough backup and disaster recovery planning and implementation mitigate data loss risks and minimize downtime.

  • Rigorous compliance monitoring and reporting ensure infrastructure configurations adhere to regulatory requirements and industry standards.

  • Comprehensive documentation and knowledge base management capture and share best practices, procedures, and troubleshooting steps for efficient problem-solving.